Best Practices

Tri-Cities Business Builder Supports Strong Business Environment

Published Jan 23, 2012

The Tri-Cities area of Washington State is the newest community to adopt the U.S.SourceLink® model for linking entrepreneurs and small business owners to the resources they need to start and grow successful businesses.

The Tri-Cities Business Builder will bring together all the resources to support startup and business growth throughout region, and make those assets easily accessible through a web portal and a hotline, using the U.S.SourceLink model and The Resource Navigator® technology.

“A strong business environment is vital to a healthy community,” said Trisha Herron, project coordinator. “The Tri-Cities Business Builder provides one location for businesses at all maturity levels to find pertinent information to help their business grow and succeed.”

The program is funded by the cities of Richland and Kinnewick, the Tri-Cities Research District and the Tri-City Regional Chamber of Commerce. Other supporters include the cities of Pasco and West Richand, Pacific Northwest National Laboratory and WSU-Tri-Cities.

Discussions of the project began in 2008. Organizers chose U.S.SourceLink because, according to Herron, “the U.S.SourceLink staff understands business development. Our community could have chosen any technical support team, but U.S.SourceLink was the only provider that understood the dynamics of the business community.”

The website launched last fall. Small business owners and entrepreneurs seeking assistance can visit the website at or call the hotline at 509-942-7725.

“The Tri-Cities business assistance community is speaking with one voice for the betterment of all businesses in our region, regardless of where they are physically located. By working together, we will be able to better serve our businesses in a more timely and efficient manner,” Herron said.